Private Branch Exchange Service Advisor

Job Description

As a Private Branch Exchange Service Advisor, you will play a key role in delivering outstanding technical support to our clients. You will troubleshoot PBX systems, provide solutions, and ensure that our customers experience seamless communication. If you have a strong background in telecommunications and a passion for customer service, we want to hear from you!

Responsibilities

• Deliver high-quality technical support for PBX systems.
• Identify root causes of technical issues and propose effective solutions.
• Keep track of support tickets and manage follow-ups to ensure customer satisfaction.
• Work collaboratively with cross-functional teams to optimize processes.
• Educate customers on product features and best practices.
• Participate in ongoing training to stay current with PBX technologies.
• Monitor system performance and provide feedback for service enhancements.

Requirements

Education

• Associate degree in a related field is accepted

Experience

• 3 years in technical support or telecommunications environment preferred

Technical Skills

• Avaya
• Cisco Unified Communications Manager

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Advanced troubleshooting skills: Ability to quickly identify issues and implement corrective actions.
• Experience with ticketing systems: Familiarity with systems for tracking customer support requests.

Benefits

• Comprehensive health, dental and vision benefits
• Flexible work schedules
• Paid holidays and vacation time
• Career advancement opportunities within the company

Company Culture

• Innovation-Driven: We prioritize innovation and creativity, encouraging our team to develop new ideas and solutions.
• Employee Engagement: We believe in engaging our employees in meaningful ways to foster job satisfaction.
• Community Involvement: Our company is committed to giving back to the community through various outreach programs.