Public Safety Telecommunicator

Job Description

We are seeking a dedicated Public Safety Telecommunicator to manage emergency and non-emergency calls. Your role will involve quick decision-making and efficient communication with emergency services to ensure timely responses to incidents.

Responsibilities

• Manage high-stress emergency calls with professionalism.
• Relay crucial information accurately to first responders.
• Keep emergency response logs and records.
• Identify and prioritize high-risk situations.
• Follow established protocols for emergency responses.
• Engage in continuous communication with field units.
• Provide after-action reports and suggestions for improvements.
• Collaborate with other telecommunication staff to enhance operations.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communications or related field is a plus

Experience

• 2+ years in emergency dispatch or related field

Technical Skills

• Telephony Systems
• Microsoft Office Suite

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• CPR and First Aid Certification
• Tactical Communication Certification

Languages

• English: Fluent

Advantageous

• Advanced knowledge of dispatch software: Hands-on experience with dispatch and communication software relevant to public safety.
• Certification in Crisis Communication: Preferred certification indicating expertise in managing communications during crises.

Benefits

• Comprehensive health insurance
• Flexible work hours
• Employee wellness programs
• Career advancement opportunities

Company Culture

• Diversity and Inclusion: We value diverse backgrounds and experiences among our team members.
• Community Engagement: Our mission is deeply rooted in serving and protecting our community.
• Work-Life Balance: We strive to create a supportive environment that promotes a healthy work-life balance.