Counter and Rental Clerks

Job Description

As a Counter and Rental Clerk at Watercraft Rentals Inc., you will oversee all aspects of boat rentals, ensuring customer satisfaction and safety. Your role will include managing reservations, assisting customers with boating safety and operation, and maintaining the cleanliness and functionality of rental boats.

Responsibilities

• Facilitate boat rentals and ensure customers are properly prepared before heading out.
• Maintain cleanliness and order of the rental area and equipment.
• Provide guidance on boating safety and regulations to customers.
• Coordinate with the team to ensure a smooth operation during peak rental periods.
• Develop and implement procedures for effective inventory control.
• Assist with customer feedback and address any service complaints.
• Participate in training programs regarding boat safety and customer service.
• Assist in marketing efforts to promote rental services and specials.
• Maintain knowledge of the latest boating trends and equipment.
• Perform other duties as required by the Operations Manager.

Requirements

Education

• High school diploma or equivalent required

Experience

• 1-2 years of customer service experience is highly desirable

Technical Skills

• Online Booking Systems
• Basic Mechanical Skills

Soft Skills

• Flexibility
• Problem-Solving

Certifications

• CPR and First Aid certifications preferred

Languages

• English: Fluent

Advantageous

• Previous Customer Service Experience: Experience in managing customer queries and complaints in a retail or service environment.
• Knowledge of Local Waterways: Familiarity with the local area and boating regulations.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off and holiday pay
• Opportunity for growth and advancement

Company Culture

• Commitment to Safety: Safety is at the forefront of our operations, ensuring the well-being of our customers and employees.
• Continuous Improvement: We strive for excellence by consistently seeking ways to improve our services and operations.
• Open Communication: Encouraging honest and transparent communication among staff at all levels.