Dispute Coordinator

Job Description

We are seeking a detail-oriented Dispute Coordinator responsible for timely and accurate resolution of customer disputes. You will engage with customers to gather information, prepare resolutions, and document cases, playing a vital role in our customer service strategy.

Responsibilities

• Engage with customers directly via phone and email to discuss disputes.
• Utilize dispute management systems to track case progress.
• Train team members on effective communication and dispute resolution techniques.
• Participate in departmental meetings to enhance overall service delivery.
• Foster a culture of transparency and customer awareness during disputes.

Requirements

Education

• Bachelor's degree in a relevant field

Experience

• 3 years of experience in customer service or financial services

Technical Skills

• CRM Software

Soft Skills

• Attention to Detail
• Negotiation Skills

Languages

• English: Fluent

Advantageous

• Experience in the financial services industry: Background in handling disputes specific to financial services.
• Experience using AI-based dispute management tools: Familiarity with automation technologies related to dispute resolution.

Benefits

• Comprehensive health, dental, and vision insurance
• Generous 401(k) match
• Opportunities for professional development
• Employee wellness programs

Company Culture

• Innovation: We foster a culture of innovation where ideas are welcomed.
• Inclusiveness: Diversity of thought and experience is vital to our success.