Help Desk Support Specialist

Job Description

The Help Desk Support Specialist will be responsible for providing technical assistance to internal and external users. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation. Your contribution will play a crucial role in ensuring that our clients' technology encounters are seamless and effective.

Responsibilities

• Act as the first point of contact for IT support queries.
• Utilize remote access software for troubleshooting.
• Help users with software installation and configuration.
• Assist in maintaining inventory of IT supplies.
• Collaborate with external vendors when needed.
• Take part in team meetings and training sessions.
• Participate in ongoing training to keep technical skills current.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications for specialized software may be required

Experience

• 2+ years of experience in technical support

Technical Skills

• Networking Basics
• VMware/Hyper-V

Soft Skills

• Time Management
• Adaptability

Certifications

• Network+

Languages

• English: Fluent

Advantageous

• Experience with ticketing software: Knowledge of how to efficiently track and manage support tickets.
• Comfortable with remote support tools: Experience with software used for providing remote assistance.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with generous company match
• Paid time off and sick leave
• Employee assistance programs

Company Culture

• Innovation: We encourage innovative thinking and creativity in every aspect of our work.
• Supportive Environment: Our leadership is accessible, and we promote a friendly, supportive atmosphere.