Patient Coordinator

Job Description

As a Patient Coordinator, you will play a crucial role in ensuring a smooth patient journey. Your responsibilities will include scheduling appointments, coordinating with medical professionals, and addressing patient inquiries to deliver an exceptional experience.

Responsibilities

• Schedule and coordinate patient appointments, ensuring efficient utilization of resources.
• Effectively communicate with patients and provide necessary information about their appointments, including pre-visit instructions and other relevant details.
• Collect and update patient demographic information, medical history, and insurance details accurately.
• Verify insurance coverage and obtain necessary authorizations for medical procedures.
• Assist in the coordination of referrals to other healthcare providers and follow up on their reports.
• Maintain confidentiality and comply with all applicable privacy and security regulations.
• Handle patient inquiries, resolve concerns, and escalate issues as necessary.
• Collaborate with the billing department to ensure accurate processing of patient invoices.
• Participate in continuous quality improvement initiatives and provide suggestions for process enhancement.

Requirements

Education

• Bachelor's degree in healthcare administration or related field
• Certification in medical office administration or similar is preferred

Experience

• 2-5 years of experience as a Patient Coordinator or in a healthcare setting

Technical Skills

• Proficiency in medical billing and coding software
• Customer Relationship Management (CRM) software

Soft Skills

• Empathy
• Attention to detail

Certifications

• National Certified Medical Office Assistant (NCMOA)

Languages

• English: Fluent

Advantageous

• Bilingual skills: Proficiency in additional languages to assist a diverse patient population.
• Experience with telehealth platforms: Familiarity with virtual appointment scheduling and management.

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement plan with matching contributions
• Flexible schedules and remote work options
• Employee assistance programs

Company Culture

• Growth Mindset: We promote a culture of continuous learning and professional development.
• Respect and Integrity: We uphold the highest standards of respect and integrity in all our interactions.
• Community Engagement: We actively engage with our community to improve health outcomes.