Collections Manager

Job Description

Join our dynamic team as a Collections Manager, where you will lead strategies in accounts receivable management and debt collection. You’ll be pivotal in fostering relationships with clients to facilitate timely payments, while also utilizing advanced collection tools and techniques.

Responsibilities

• Analyze and integrate best practice methodologies in collections management.
• Generate actionable insights from collections metrics to drive performance.
• Foster an environment of respect and compliance within the collections team.
• Develop performance targets for collections staff and oversee their achievement.
• Lead regular training sessions to keep the team updated on industry changes.
• Employ negotiation tactics effectively to settle outstanding debts amicably.
• Building a comprehensive knowledge of clients' financial positions to propose suitable collection plans.

Requirements

Education

• Bachelor's degree in Finance or related field
• Postgraduate qualification in Accountancy is preferred

Experience

• 5+ years of experience in collections management

Technical Skills

• Advanced Excel
• Compliance Knowledge

Soft Skills

• Negotiation Skills
• Time Management
• Critical Thinking

Certifications

• Certified Credit Professional (CCP)
• Collections Certification by ACA International

Languages

• English: Fluent
• Mandarin: Conversational

Advantageous

• Proficiency in Other Languages: Ability to communicate in other relevant languages is a plus.
• Familiarity with Financial Software: Experience with ERP systems related to finance and accounting.

Benefits

• Attractive salary package with annual increases.
• Full suite of health benefits including dental and vision.
• 401(k) with generous employer contributions.
• Employee development programs and wellness initiatives.

Company Culture

• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive environment for all employees.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and support flexible working arrangements.
• Community Engagement: We actively participate in community outreach and encourage team involvement in charitable activities.