Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to lead our operations in New Orleans. The ideal candidate will excel in customer service, team management, and hospitality operations, ensuring that every guest receives an unforgettable experience. You will oversee daily operations, staff management, and strategic planning for our hotel.

Responsibilities

• Lead the hotel's operational teams, ensuring optimal performance.
• Supervise recruitment, training, and development of hotel staff.
• Maintain high standards of hospitality, cleanliness, and customer service.
• Track and report on key performance indicators to improve operational efficiency.
• Plan and oversee marketing campaigns to boost hotel occupancy.
• Respond to customer inquiries and feedback effectively.
• Foster a positive and inclusive work environment for all staff.
• Coordinate maintenance and repairs to ensure hotel amenities are in top condition.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is preferred

Experience

• 5+ years in a supervisory role within the hospitality industry

Technical Skills

• Revenue Management
• Event Management

Soft Skills

• Conflict Resolution
• Strategic Planning

Certifications

• Certified Hotel Administrator (CHA)
• First Aid and CPR Certification

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages: Being multilingual enhances guest interaction and satisfaction.
• Experience in crisis management: Ability to manage operations under pressure and during unforeseen circumstances.

Benefits

• Comprehensive healthcare package
• Generous retirement plan with matching contributions
• Flexible scheduling
• Opportunities for further training and development

Company Culture

• Inclusivity: We embrace diversity and are committed to creating an inclusive workplace for all.
• Innovation: We appreciate creative thinking and welcome fresh ideas to improve our services.
• Community Engagement: We actively engage with the New Orleans community through various philanthropic efforts.