First-Line Supervisors of Office and Administrative Support Workers

Job Description

We are seeking a Front Office Supervisor to manage front desk operations and deliver outstanding service to our guests. You will be responsible for staff supervision, conflict resolution, and maintaining operational efficiency.

Responsibilities

• Lead training programs for new front desk employees.
• Develop and implement customer service strategies to enhance guest experiences.
• Collaborate with the sales department to optimize occupancy rates.
• Ensure compliance with health and safety regulations.
• Manage guest feedback and implement improvements.
• Oversee inventory and supply needs for front office operations.
• Participate in community outreach and promotional events to enhance hotel visibility.
• Assist in managing hotel bookings and reservations effectively.
• Handle conflicts with diplomacy and professionalism.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Hospitality Management or related field preferred

Experience

• 3+ years preferred in supervisory roles within the hospitality industry

Technical Skills

• Front Desk Operations
• Customer Relationship Management (CRM)

Soft Skills

• Conflict Resolution
• Time Management

Languages

• English: Fluent
• French: Conversational

Advantageous

• Language Proficiency: Fluency in additional languages is a plus.
• Experience with guest feedback software: Familiarity with tools to gather and analyze guest feedback.

Benefits

• 401(k) retirement plan with company match
• Flexible working hours
• Employee discounts and perks
• Training and mentorship programs

Company Culture

• Innovation: We encourage innovative thinking and reward creative solutions.
• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Community Engagement: Our company actively participates in community service and outreach initiatives.