IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will be vital in assisting our team with technical inquiries, troubleshooting issues, and ensuring the efficient functioning of IT resources. Your problem-solving skills will shine in this hands-on role.

Responsibilities

• Troubleshoot and resolve IT issues for users via phone, email, and in-person.
• Conduct regular maintenance and upgrades of systems and applications.
• Assist with network setup and configuration.
• Provide training and support to staff on new technologies.
• Collaborate with team members to enhance IT processes.
• Help maintain security protocols and policies.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows Operating Systems
• Networking
• Helpdesk Software

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with MacOS systems: Familiarity with supporting and troubleshooting Mac computers.
• Knowledge of cloud services: Understanding cloud storage solutions like Google Drive and Dropbox.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Flexible hours and remote working options
• Professional development opportunities

Company Culture

• Supportive Environment: We believe in fostering a supportive environment where all team members can thrive.
• Innovation Driven: Our culture encourages innovative thinking and continuous improvement.