First-Line Supervisors of Non-Retail Sales Workers

Job Description

As a First-Line Supervisor of Non-Retail Sales Workers, you will oversee the skating desk clerks at our skating rink. Your primary focus will be to ensure exceptional customer service while managing and scheduling staff effectively. You will also be responsible for maintaining a safe and enjoyable environment for our patrons.

Responsibilities

• Lead the skating desk operations and staff management.
• Ensure customer satisfaction by resolving issues promptly.
• Handle scheduling, training, and performance reviews of staff.
• Coordinate equipment rental and monitor inventory levels.
• Promote a safe skating environment for all visitors.
• Implement marketing strategies to enhance attendance.
• Support event planning and execution for skating programs.
• Analyze and track attendance, revenue, and expenses.
• Provide training on customer service skills and conflict resolution.

Requirements

Education

• High school diploma or GED is required
• Degree in Management or Customer Service is preferred

Experience

• A minimum of 2 years of experience in a supervisory capacity

Technical Skills

• Sales Management
• Inventory Management

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Certifications in recreation management: Relevant certifications that demonstrate expertise in recreational activities management.
• First Aid and CPR Certification: Current First Aid and CPR certifications are preferred.

Benefits

• Comprehensive health coverage and wellness programs
• Generous 401(k) plan with matching contributions
• Paid vacation, sick leave, and holidays
• Opportunities for professional development and training

Company Culture

• Inclusive Environment: We celebrate diversity and foster an inclusive workplace for everyone.
• Continuous Learning: We support professional development through ongoing training and skill-building opportunities.