Systems Support Engineer

Job Description

We are seeking a dedicated Systems Support Engineer to join our team. This position requires a proactive approach to managing computer systems, performing installations, configuration, and troubleshooting to create a seamless IT experience for our users.

Responsibilities

• Perform system installations and upgrades as required.
• Troubleshoot and resolve hardware and software issues promptly.
• Conduct regular system performance checks.
• Manage system user permissions and access levels.
• Create and update comprehensive documentation for systems.
• Assist in disaster recovery planning and execution.
• Liaise with vendors for software and hardware procurement.
• Provide technical support to internal staff and assist in training.
• Ensure compliance with security protocols and standards.
• Implement best practices for system maintenance and efficiency.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or related field
• Professional certification in relevant technologies (e.g., MCSE, CCNA)

Experience

• 3-5 years of experience in systems administration or support roles

Technical Skills

• Hardware Troubleshooting
• Network Configuration
• Windows Server Administration
• Active Directory
• Backup Solutions

Soft Skills

• Analytical Skills
• Communication
• Time Management

Languages

• English: Fluent

Advantageous

• Cloud Services Familiarity: Experience with cloud platforms such as AWS or Azure.
• Firewall Management: Knowledge of firewall configurations and security technologies.

Benefits

• Generous PTO and holiday leave.
• Employee training and development programs.
• Wellness programs and resources.
• Supportive team environment with opportunities for growth.

Company Culture

• Diversity: We prioritize diversity and inclusivity in our workforce.
• Community Engagement: We encourage our employees to engage in community service and outreach.
• Work-Life Balance: We promote a healthy work-life balance for all staff members.