Claims Supervisor

Job Description

As a Claims Supervisor, you'll lead a dedicated team of claims adjusters to effectively investigate, evaluate, and settle insurance claims. Your role will be instrumental in ensuring compliance with company policies while fostering a culture of teamwork and excellence.

Responsibilities

• Manage day-to-day operations of the claims team.
• Review claims for compliance with company policies and industry regulations.
• Facilitate communication between adjusters and management to improve workflow.
• Conduct performance reviews and provide constructive feedback.
• Develop training programs to keep the team updated on best practices and regulations.
• Collaborate with other departments to enhance customer service experiences.
• Monitor team metrics and set performance targets.
• Prepare and present departmental reports to upper management.
• Resolve escalated claims efficiently and effectively.
• Foster a positive work environment that promotes teamwork and professional growth.

Requirements

Education

• Bachelor's Degree in Insurance, Business Administration, or related field
• Master's degree or further certifications in insurance is a plus

Experience

• 7+ years of progressive experience in insurance claims

Technical Skills

• Data Analysis Tools
• CRM Software

Soft Skills

• Effective Communication
• Teamwork

Certifications

• Associate in Claims Management (ACM)
• Certified Insurance Counselor (CIC)

Languages

• English: Fluent

Advantageous

• Knowledge of Regulatory Compliance Standards: Familiarity with state and federal regulations in the insurance sector.
• Bilingual capabilities (Spanish): Ability to communicate effectively in both English and Spanish.

Benefits

• Flexible working hours and remote work options
• Comprehensive employee wellness programs
• Ongoing professional development opportunities
• Employee assistance programs for mental health support

Company Culture

• Continuous Improvement: We believe in fostering a growth mindset and encourage our employees to seek out personal and professional development opportunities.
• Open Communication: Our open-door policy ensures transparency and open dialogue between team members and leadership.
• Work-Life Balance: We promote a healthy work-life balance to help our team members thrive both personally and professionally.