E-Commerce Personal Shopper

Job Description

As an E-Commerce Personal Shopper, you will be responsible for curating personalized shopping experiences for our online customers. This role involves understanding customer preferences, suggesting products, and ensuring exceptional customer satisfaction.

Responsibilities

• Guide customers through their shopping journey, understanding their needs and preferences.
• Engage with customers by providing tailored product recommendations and styling advice.
• Resolve customer complaints and provide solutions to enhance their shopping experience.
• Track customer feedback and suggest improvements to the shopping process.
• Create and implement promotional activities to boost sales.
• Develop relationships with returning customers to enhance loyalty and retention.
• Stay current with emerging trends in e-commerce and retail.
• Collaborate with product teams to improve inventory selection based on customer desires.
• Contribute to team meetings with insights gathered from customer interactions.

Requirements

Education

• Bachelor's degree in Business, Marketing, Fashion or a related field (preferred)

Experience

• 2-4 years of experience in e-commerce, personal shopping, or customer service roles.

Technical Skills

• E-commerce Platforms
• CRM Software

Soft Skills

• Strong Communication
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with SEO optimization for product pages: Familiarity with search engine optimization strategies to maximize product visibility.
• Proficiency in additional languages: Ability to communicate in more than one language to assist a diverse customer base.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Flexible working hours
• Remote work options

Company Culture

• Collaboration: Foster a collaborative and inclusive environment where innovation and creativity are encouraged.
• Continuous Learning: Encourage ongoing professional growth through training and development opportunities.
• Diversity and Inclusion: Committed to building a diverse and inclusive team, encouraging applications from all backgrounds.