Computer User Support Specialist
Chicago
FULL TIME
$30,000 - $45,000 / Year
($2,500 - $3,750 / Month)
($2,500 - $3,750 / Month)
Job Description
Looking for a dedicated Computer User Support Specialist to join our customer service team. You'll be instrumental in resolving user problems efficiently and ensuring a high level of client satisfaction.
Responsibilities
- Handle customer inquiries and escalate as necessary.
- Offer exceptional service while maintaining productivity.
- Identify trends in customer issues and propose solutions.
- Assist in the development of customer service policies.
- Maintain knowledge of company products and services.
Requirements
Education
- Bachelor's degree in a related field preferred
Experience
- Experience with CRM and helpdesk ticketing software.
Technical Skills
- Microsoft Office
Soft Skills
- Time Management
- Teamwork
Languages
- English: Fluent
Advantageous
- Experience in a technical or IT-related role: Previous roles in tech support or IT management.
- Certifications in customer service: Relevant industry certifications for customer support roles.
Benefits
- Comprehensive health and wellness benefits
- Opportunities for career advancement
- Remote work options available after 90 days of employment
- Employee assistance programs
Company Culture
- Inclusive Workplace: We believe that diversity is key to our success and welcome all backgrounds.
- Work-Life Balance: We promote flexibility and balance in our employees’ lives.
- Employee Recognition: We celebrate our employees' achievements and contributions regularly.
Status: Closed
