IT Support Specialist

Job Description

We are on the lookout for a dedicated IT Support Specialist to enhance our IT team in Dallas. This role focuses on troubleshooting hardware and software issues, providing exceptional customer service, and maintaining our IT infrastructure. We're searching for a tech-savvy individual who is passionate about technology and helping others resolve their technical issues.

Responsibilities

• Handle user account management and access requests.
• Conduct system backups and recovery processes.
• Evaluate and recommend new technology solutions.
• Assist with IT procurement and vendor management.
• Provide first-class customer service while resolving technical issues.
• Stay up-to-date with industry trends and best practices.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or related field
• Master's degree is a plus

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-Solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity best practices: Knowledge of security protocols and processes.
• Ability to provide training and documentation: Skills in creating user guides and conducting sessions.

Benefits

• Comprehensive health benefits including dental and vision
• Generous paid time off and holidays
• 401(k) with matching contributions
• Continuing education allowances for certifications

Company Culture

• Innovation and Creativity: We encourage creative solutions and innovative thinking within teams.
• Respect and Support: Our culture is built on mutual respect and support amongst team members.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.