Collections Agent

Job Description

We are looking for a Collections Agent responsible for reaching out to individuals and businesses to negotiate outstanding debts. The ideal candidate will possess strong communication and negotiation skills, alongside the ability to work independently while meeting collections targets.

Responsibilities

• Proactively reach out to clients to facilitate debt repayment plans.
• Document all communications and transactions diligently.
• Collaborate with legal teams as needed to ensure compliance.
• Educate clients on payment options while delivering key financial information.
• Escalate cases when necessary to ensure optimal resolutions.
• Contribute to the overall improvement of collections processes.
• Work closely with accounting to record payments and settlements.

Requirements

Education

• Bachelor's degree in a related field preferred

Experience

• 2+ years of experience in collections or customer service

Technical Skills

• CRM Software
• Call Center Software

Soft Skills

• Attention to detail
• Ability to handle customer inquiries

Certifications

• Certified Collection Specialist (CCS)

Languages

• English: Fluent
• Spanish: Fluent

Advantageous

• Bilingual proficiency in English and Spanish: Ability to communicate effectively with a diverse client base.
• Familiarity with FDCPA regulations: Understanding of relevant laws impacting debt collections.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs

Company Culture

• Team-oriented environment: We value collaboration and teamwork, ensuring that everyone’s contributions are acknowledged.
• Commitment to Training: We invest in our employees’ professional development with ongoing training and support.
• Diversity and Inclusion: We strive to create a workplace that reflects the diverse communities we serve.