Lodge Officer

Job Description

As a Lodge Officer, you will oversee lodge operations, ensuring exceptional guest experiences and smooth daily operations. You will be the face of our lodge, managing front desk functions, addressing guest inquiries, and collaborating with staff to maintain a welcoming atmosphere.

Responsibilities

• Manage daily operations at the lodge's front desk.
• Assist guests with inquiries and provide information about amenities and activities.
• Handle guest complaints, ensuring issues are resolved promptly.
• Oversee cleanliness and presentation of the lobby and front desk.
• Work closely with team members to ensure a positive guest experience.
• Prepare financial reports and monitor budget adherence.
• Train staff in customer service and operational procedures.
• Develop new policies to improve guest relations and service delivery.
• Monitor inventory levels for other lodge supplies.
• Stay informed about local attractions and events to provide recommendations to guests.

Advantageous

• Experience managing a team of 10+ employees: Demonstrated experience in supervising large teams in a fast-paced environment.
• Bilingual proficiency: Ability to communicate effectively in both English and Spanish.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off policy
• Employee discounts on lodge stays and dining

Company Culture

• Collaborative Environment: We pride ourselves on fostering a team-centric atmosphere that promotes collaboration.
• Commitment to Sustainability: Our lodge embraces eco-friendly practices and strives to minimize our environmental footprint.