Customer Service Security Officer

Job Description

As a Customer Service Security Officer, you'll be responsible for maintaining a secure environment for customers and staff. Your role will include patrolling assigned areas, responding to emergencies, and providing assistance with a focus on outstanding customer service. If you thrive in fast-paced environments and have a passion for security, we want to hear from you!

Responsibilities

• Ensure the safety of customers and staff by actively monitoring the area.
• Provide friendly and effective customer service during interactions.
• Take prompt action during emergency situations to ensure safety.
• Utilize security technology to enhance monitoring efforts.
• Compile reports on daily activities, incidents, and observations.
• Work alongside law enforcement when necessary for security incidents.
• Identify potential security hazards and act to mitigate them.
• Assist in organizing security measures for events or busy periods.
• Adhere to all company policies related to security procedures.
• Participate in continuous training and skill development.

Requirements

Education

• High school diploma or equivalent
• Associate's degree in Criminal Justice or related field preferred

Experience

• Minimum of 2 years of experience in security or customer service roles

Technical Skills

• Surveillance Techniques
• Emergency Medical Response

Soft Skills

• Interpersonal Skills
• Attention to Detail

Certifications

• Valid Security Guard License
• First Aid/CPR Certification

Languages

• English: Fluent
• Spanish: Basic

Advantageous

• Bilingual proficiency in English and Spanish: Ability to communicate effectively with a diverse customer base.
• Experience using security software: Familiar with security management software and tools.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) plan with matching contributions
• Flexible scheduling options
• Employee assistance programs

Company Culture

• Innovation in Security: We are committed to employing the latest technology and methods to enhance security.
• Continuous Improvement: We encourage feedback and ideas to improve our processes and services.
• Community Engagement: We actively engage with the communities we serve, promoting safety and trust.