Lost and Found Clerk

Job Description

We're seeking a detail-oriented Lost and Found Clerk to manage lost and found items effectively. The successful candidate will handle inquiries, maintain accurate records, and facilitate the return of items to their owners.

Responsibilities

• Log lost items and ensure they're stored securely.
• Communicate with guests to gather details about lost items.
• Maintain a database of lost items and their owners.
• Process claims for lost items in a timely manner.
• Organize periodic clean-up of the lost and found area.
• Train new staff on lost and found procedures.
• Work with management to improve efficiency in lost and found tracking.
• Provide exceptional customer service to all inquiries.
• Document unusual occurrences regarding lost items for management review.

Requirements

Education

• Associates degree in Business Administration or related field

Experience

• 2+ years of experience in customer service or office management

Technical Skills

• Lost and Found Management Systems
• Record Keeping Software

Soft Skills

• Problem-solving
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Knowledge of Local Laws: Awareness of regulations governing lost property in California.
• Prior Experience with Inventory Systems: Experience in managing inventories related to lost and found items.

Benefits

• Comprehensive health insurance coverage
• 401(k) retirement plan with employer match
• Generous paid leave policies
• Opportunities for career development and training

Company Culture

• Growth Mindset: We are passionate about personal and professional growth and offer continuous learning opportunities.
• Inclusivity: We foster an inclusive workplace where everyone feels welcome and valued.
• Customer-Centric Focus: Our customers' needs and satisfaction are at the forefront of our mission.