Computer Network Support Specialist

Job Description

We are seeking a Computer Network Support Specialist to join our IT team. The ideal candidate will manage and maintain our organization's computer systems, troubleshoot technical issues, and ensure robust security measures are in place. As a key player, you will work closely with cross-functional teams, aiding in the implementation of software and hardware upgrades while providing top-notch support to end-users.

Responsibilities

• Ensure the reliability and security of IT systems.
• Assist in disaster recovery planning and execution.
• Collaborate with other departments for IT solutions.
• Provide hands-on support for hardware troubleshooting.
• Maintain inventory of IT equipment and software licenses.
• Engage in continuous improvement of IT processes.
• Develop user manuals and training materials.
• Help manage IT projects and timelines.
• Support remote access solutions for users.
• Implement IT policies and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 4+ years of experience in network support and IT administration

Technical Skills

• Windows Server
• Network Security
• Cloud Computing

Soft Skills

• Analytical Skills
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency with remote administration tools and troubleshooting.
• Knowledge of VoIP systems: Familiarity with Voice over Internet Protocol systems.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) retirement plan with a company match
• Flexible hours with remote work options
• Professional development opportunities
• Generous paid time off policies

Company Culture

• Continuous Learning: We value continuous learning and provide resources for professional development.
• Diversity and Inclusion: Our commitment to diversity ensures a variety of perspectives and fosters creativity.