IT Support Specialist

Job Description

We are seeking a skilled IT Support Specialist to provide exceptional technical support and IT solutions. The ideal candidate will have strong problem-solving skills, versatile technical know-how, and the ability to work well in a dynamic environment.

Responsibilities

• Resolve customer support issues with a positive and efficient approach.
• Assist with systems upgrades and validation.
• Implement and maintain the backup and recovery strategies.
• Analyze data for IT improvements and efficiency.
• Collaborate with team members to manage project timelines.
• Keep documentation of processes and procedures current.
• Engage in continuous learning to stay informed about new technologies.
• Organize and lead training sessions for staff on new technologies.
• Provide second-level support as necessary and troubleshoot more complex issues.
• Assume responsibility for projects aimed at improving user experience.

Requirements

Education

• Associate degree in Information Technology
• Bachelor's degree is a plus

Experience

• At least 2 years of experience in technical support

Technical Skills

• Windows & Mac OS
• Hardware Maintenance

Soft Skills

• Attention to Detail
• Patience

Certifications

• CompTIA Network+
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services (AWS/Azure): Familiarity with cloud platforms and basic cloud management.
• Knowledge of Cybersecurity Principles: Understanding of basic cybersecurity measures and practices.

Benefits

• Comprehensive health and wellness plan
• Flexible spending accounts (FSA)
• 401(k) with match
• Employee assistance program
• Opportunities for remote work

Company Culture

• Innovative Thinking: We encourage innovative thinking to solve problems and improve services.
• Employee Recognition: We recognize and reward hard work and dedication from our team members.
• Open Communication: Open communication is encouraged and valued throughout the organization.