IT Support Specialist

Job Description

Join our team as an IT Support Specialist in Denver! You will play a crucial role in providing technical assistance to our users, ensuring smooth operation of IT systems and resolving issues quickly. This position requires strong problem-solving skills and a passion for technology.

Responsibilities

• Support users with both hardware and software transactions.
• Help manage and configure company-wide IT devices.
• Stay up-to-date with emerging technologies and best practices.
• Communicate effectively with users to identify issues.
• Create and maintain help documentation for users.
• Assist in implementing IT policies and procedures.
• Provide feedback to the IT manager on system issues.
• Engage in troubleshooting sessions with the team to improve response times.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Mac OS
• Remote Support Tools
• Microsoft Office Suite

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with mobile device management: Knowledge of managing and securing mobile devices.
• Proficiency in scripting languages: Ability to write scripts for automation tasks.

Benefits

• Comprehensive health benefits including dental and vision
• Retirement plan with generous company matching
• Flexible working conditions
• Training and educational reimbursement programs

Company Culture

• Continuous Improvement: We believe in continuous improvement and encourage our employees to grow their skills and knowledge.
• Work-Life Balance: We strive to achieve a healthy work-life balance for all our employees.