IT Support Technician

Job Description

Join our team as an IT Support Technician in Chicago, where you will be the first point of contact for technical support issues. You will troubleshoot and resolve hardware and software problems while ensuring that our systems run smoothly. This role is crucial for maintaining our high standards of customer satisfaction.

Responsibilities

• Analyze and resolve user problems by providing remote support.
• Ensure compliance with IT security policies and procedures.
• Assist in disaster recovery procedures.
• Help improve IT processes and workflows.
• Develop user guides and documentation.
• Engage with users to understand their technical constraints.
• Provide feedback on user experience for IT improvements.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant certifications are a plus

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Adaptability
• Critical Thinking

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Awareness of cybersecurity principles and practices.
• Experience with network monitoring tools: Familiarity with tools used to monitor and secure networks.

Benefits

• Comprehensive healthcare and dental plan
• 401(k) retirement plan with company match
• Paid time off and sick leave
• Access to training programs and certifications

Company Culture

• Diversity and Inclusion: Our workplace is inclusive, and we celebrate diversity in all forms.
• Employee Engagement: Regular team-building activities and employee feedback initiatives.
• Work-life Balance: We understand the importance of work-life balance and support flexible working arrangements.