Support Technician

Job Description

The Support Technician is responsible for delivering top-notch technical assistance and support to end-users. The ideal candidate will have a solid understanding of both hardware and software systems, along with a commitment to resolving issues efficiently and effectively.

Responsibilities

• Address customer inquiries and resolve their technical issues promptly.
• Escalate complex problems to the IT management team as necessary.
• Organize and manage hardware and software deployment projects.
• Contribute to the development of user training materials.
• Mentor junior technicians and assist in their training.
• Ensure compliance with IT service management best practices.
• Analyze recurring issues to identify areas for process improvement.
• Monitor the performance of systems and report any discrepancies.
• Facilitate user feedback sessions for continuous improvement.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a technical support position

Technical Skills

• MacOS
• Linux
• Remote Support Tools

Soft Skills

• Analytical Skills
• Time Management

Certifications

• Network+
• AWS Certified Cloud Practitioner

Languages

• English: Fluent

Advantageous

• Basic scripting skills: Familiarity with scripting languages like PowerShell or Python.
• Knowledge of mobile device support: Experience in supporting Android and iOS devices.

Benefits

• Attractive salary package
• Health insurance with dental and vision coverage
• Retirement savings with employer contributions
• Flexible work hours and remote work options
• Employee recognition programs

Company Culture

• Inclusivity: We believe in creating a diverse workplace where everyone feels valued.
• Work-Life Balance: We strive to maintain a balance that respects personal time while meeting professional goals.
• Community Engagement: We actively participate in community initiatives and events.