IT Support Specialist

Job Description

As an IT Support Specialist, you will play a critical role in maintaining the integrity and functionality of our company’s IT systems. You will provide support for hardware and software issues and ensure seamless communication across departments. Ideal candidates have a drive for technology and a commitment to customer service.

Responsibilities

• Provide technical support and troubleshooting assistance for hardware and software issues.
• Administer systems and ensure all IT equipment is functional.
• Document and track IT support incidents in the ticketing system.
• Train staff on new technologies and software applications.
• Perform regular maintenance of computer systems and networks.
• Collaborate with the IT team to implement new service solutions.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years in IT support or related roles

Technical Skills

• Network administration
• Cloud services

Soft Skills

• Analytical skills
• Collaboration skills

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with industry-standard IT service management tools.
• Knowledge of cybersecurity: Understanding of cybersecurity best practices.

Benefits

• Health insurance, dental and vision coverage
• Retirement plan with employer matching
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Inclusive Environment: We prioritize inclusivity and diversity in our hiring practices and workplace culture.
• Team-Oriented: Our work culture emphasizes teamwork and collaboration among all employees.
• Commitment to Growth: We encourage continuous learning and growth opportunities for all our employees.