IT Support Specialist

Job Description

As an IT Support Specialist, you will play a critical role in maintaining the integrity and functionality of our company’s IT systems. You will provide support for hardware and software issues and ensure seamless communication across departments. Ideal candidates have a drive for technology and a commitment to customer service.

Responsibilities

• Engage in proactive troubleshooting of IT issues and ensure timely resolutions.
• Assist in the setup and maintenance of user accounts and permissions.
• Manage IT service requests and coordinate solutions with the appropriate teams.
• Implement IT policies to maintain system security and integrity.
• Provide updates to management on service-level agreements and performance metrics.
• Contribute to the development of training materials and technical documentation.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years in IT support or related roles

Technical Skills

• Network administration
• Cloud services

Soft Skills

• Analytical skills
• Collaboration skills

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Prior experience in a help desk role: Experience in a fast-paced help desk environment providing IT support.
• Familiarity with scripting languages: Knowledge of basic scripting to automate tasks.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) plan with a generous match
• Flexible schedules and remote work options
• Ongoing training and certification support

Company Culture

• Innovative Mindset: We believe in pushing the boundaries of technology to seek creative solutions.
• Professional Development: Employees are provided with tools and resources to develop their skills and advance in their careers.
• Flexible Work Environment: Our team enjoys flexibility in work hours and the option to work remotely part of the week.