IT Support Specialist

Job Description

Join our team as an IT Support Specialist where you will assist in maintaining our IT infrastructure and providing exceptional support. You will be the first line of contact for users experiencing technical difficulties and will help ensure their resolutions are swift and efficient.

Responsibilities

• Provide technical support for desktop computers, software applications, and printers.
• Resolve user issues through phone, email, or in-person communication.
• Assist with software installations, upgrades, and system configurations.
• Monitor and maintain computer systems and networks.
• Manage helpdesk tickets and maintain service level agreements (SLAs).
• Train and support users in utilizing technology effectively.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT team members to enhance service quality.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows OS
• Active Directory
• Networking
• Hardware Support

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems: Familiarity with ticketing software like ServiceNow or Jira.
• Knowledge of VoIP systems: Understanding of Voice over IP technology and troubleshooting.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Paid time off and holidays
• Continuing education reimbursement

Company Culture

• Teamwork: We believe in working together to create innovative IT solutions.
• Growth Mindset: We encourage continuous professional development and learning.
• Inclusivity: We value diverse backgrounds and perspectives.