Certified Travel Counselor

Job Description

As a Certified Travel Counselor, you will play a crucial role in crafting unforgettable travel experiences for our clients. Utilizing your extensive knowledge of travel destinations and logistics, you will design personalized itineraries that cater to individual preferences and needs. Strong customer service skills are essential as you will be consulting with clients to ensure that their travel dreams become a reality.

Responsibilities

• Assess client preferences to create custom travel plans.
• Manage all aspects of travel bookings from start to finish.
• Act as the primary point of contact for clients throughout their journey.
• Advise on travel documentation requirements and customs regulations.
• Maintain accurate records of client interactions and bookings.
• Follow up with clients post-travel to gather feedback.
• Develop new strategies to enhance client experience and satisfaction.
• Attend travel expos and workshops to network and learn.

Requirements

Education

• High School Diploma or GED
• Bachelor's degree in related field is a plus

Experience

• At least 3 years in travel planning or booking roles

Technical Skills

• Travel Technology
• Destination Knowledge

Soft Skills

• Adaptability
• Problem-Solving

Certifications

• Certified Travel Associate (CTA) designation

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Corporate Travel Experience: Experience managing corporate travel accounts and business trips.
• Knowledge of Travel Insurance: Familiar with travel insurance policies and offerings.

Benefits

• Comprehensive benefits package including health and wellness programs
• Flexible spending accounts for healthcare and dependent care
• Retirement savings plan with employer contributions
• Travel incentives and bonuses for high performance

Company Culture

• Innovative Spirit: We encourage creativity and out-of-the-box thinking to redefine travel and tourism.
• Commitment to Learning: We believe in continuous education, providing training programs and workshops for our staff.
• Community Engagement: We actively participate in community development and support local tourism initiatives.