IT Support Specialist

Job Description

We're seeking a detail-oriented IT Support Specialist to provide exceptional technical assistance to our clients in Atlanta. The ideal candidate will excel in problem-solving and possess a strong customer service orientation.

Responsibilities

• Troubleshoot and resolve technical issues related to network systems.
• Provide excellent customer service and support to clients.
• Set up user accounts and permissions as required.
• Participate in IT projects as needed.
• Maintain knowledge base articles and IT documentation.
• Review and recommend improvements to IT processes and policies.
• Create and manage periodic updates and training sessions for users.
• Assist with network administration and server support tasks.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Technical certifications such as MCTS or Certified IT Support Technician are preferred

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Detail-oriented
• Team Player

Certifications

• ITIL Foundation Certification
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk or customer service environment: Proven history of providing support in fast-paced environments.
• Knowledge of IT asset management: Experience with managing IT inventory and software licenses.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) with generous employer match
• Flexible working hours
• Professional growth and training opportunities

Company Culture

• Innovation: We value innovation and creativity, pushing boundaries to find the best solutions for our clients.
• Team Collaboration: Our teams work closely together to deliver exceptional results and support each other.
• Work-Life Balance: We promote a healthy work-life balance to ensure our employees stay happy and productive.