IT Support Technician

Job Description

We are seeking an IT Support Technician who will be responsible for troubleshooting hardware and software issues, configuring systems, and providing excellent support to our users. If you have a passion for technology and helping others, this is the role for you!

Responsibilities

• Manage and prioritize service requests to ensure efficient resolution.
• Conduct periodic maintenance and upgrades of IT systems.
• Assist in developing user manuals and technical documentation.
• Engage in opportunities for professional development.
• Provide input to improve IT processes and user satisfaction.

Requirements

Education

• Certification in IT Support or related field

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Mac OS
• Ticketing Systems

Soft Skills

• Communication
• Teamwork

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of cloud computing platforms and services.
• Scripting skills: Ability to create scripts for automation of tasks.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) savings plan with employer contribution
• Generous paid time off policy
• Training and certification support

Company Culture

• Team Collaboration: Collaboration is our core value, and we work together to achieve common goals.
• Diversity and Inclusion: We thrive on diversity and embrace all backgrounds and experiences.
• Work-Life Balance: We prioritize work-life balance and offer flexible working arrangements.