Bill and Account Collectors

Job Description

Collections Solutions LLC is seeking a motivated Collections Specialist dedicated to managing accounts receivable and improving cash flow. In this role, you will engage with clients, negotiate payment terms, and assist in dispute resolution, providing a seamless experience for all parties involved. Your ability to analyze customer situations and recommend solutions will be crucial for success in our fast-paced environment.

Responsibilities

• Engage directly with clients to facilitate prompt debt repayment.
• Analyze customer accounts for payment deviations and flag for review.
• Draft actionable follow-up communications to ensure client accountability.
• Implement debt recovery strategies to enhance collections performance.
• Provide training to junior staff on best practices for debt collection.
• Daily reconciliation of collection data and performance metrics.
• Participate in weekly meetings to review outstanding accounts and strategies.
• Ensure compliance with all federal and state regulations related to collections.
• Maintain a professional demeanor in all client interactions.

Requirements

Education

• Bachelor's degree in Finance or Accounting
• Certification in collections and credit management is preferred

Experience

• 3+ years of experience in debt collection or accounts receivable

Technical Skills

• CRM Software
• Data Analysis Tools

Soft Skills

• Attention to Detail
• Problem-solving

Certifications

• Certified Collections Specialist

Languages

• English: Fluent

Advantageous

• Experience in the financial services industry: Familiarity with financial principles and debt recovery methods enhances effectiveness.
• Knowledge of collection regulations: Understanding of federal and state laws governing debt collection.

Benefits

• Health, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Flexible work hours and hybrid work options.
• Employee wellness programs.

Company Culture

• Supportive Environment: We foster an inclusive and collaborative culture where every team member's voice is valued.
• Growth and Development: We invest in our employees' professional growth through ongoing training and development opportunities.
• Client-Centric Approach: Our focus is on providing exceptional service to our clients while building trustworthy relationships.