IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc. in Miami, you'll play a crucial role in ensuring the smooth operation of our IT systems. You will be responsible for troubleshooting technical issues, providing exceptional customer support, and maintaining our IT infrastructure. The ideal candidate is passionate about technology and dedicated to providing solutions.

Responsibilities

• Respond to and resolve tickets raised via our helpdesk system.
• Conduct system maintenance and performance tuning.
• Assist users with software applications and troubleshooting.
• Participate in system upgrades and deployments.
• Educate staff on best practices for IT security.
• Identify recurring issues and contribute to creating solutions.
• Collaborate with vendors for hardware and software procurement.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Microsoft certifications preferred

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Technical Support
• Remote Support Tools

Soft Skills

• Adaptability
• Detail-oriented

Certifications

• ITIL Foundation
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Familiarity with scripting: Experience with scripting languages like PowerShell or Python.
• Previous experience in a corporate environment: Hands-on experience in a corporate IT setting.

Benefits

• Health, dental, and vision insurance covered 100%
• 401(k) plan with employer matching
• Flexible work hours and remote work options
• Employee wellness programs and initiatives

Company Culture

• Open Communication: We foster an open environment where all voices are valued.
• Innovation: We encourage innovative thinking and welcome fresh ideas.
• Work-Life Balance: We promote a healthy work-life balance for all employees.