IT Support Specialist

Job Description

Looking for a motivated IT Support Specialist to join our dynamic team in Charlotte. In this role, you will assist with technical issues and support our users in achieving their technology needs effectively and efficiently.

Responsibilities

• Provide technical support for hardware and software issues.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Troubleshoot and resolve user issues in a timely manner.
• Perform system updates and software installations.
• Document issues and resolutions to improve future support.
• Maintain network and system security protocols.
• Communicate effectively with clients and team members.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Remote Support Tools

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Team-Oriented Environment: We promote a collaborative atmosphere where teamwork is valued.
• Continuous Improvement: Encouragement for ongoing development and skill enhancement.
• Diversity and Inclusion: Committed to building a diverse workforce that reflects our community.