Locker Room, Coatroom, and Dressing Room Attendants

Job Description

As a Locker Room, Coatroom, and Dressing Room Attendant, you'll play a crucial role in enhancing our guests' experience. You will be responsible for ensuring the cleanliness, organization, and safety of all locker and dressing room areas, providing guests with a welcoming and comfortable environment. Your friendly demeanor and attention to detail will make a significant difference in our guests' stay.

Responsibilities

• Oversee the daily operations of the locker room, coatroom, and dressing area.
• Interact with guests to ensure their needs are met promptly.
• Keep locker areas stocked with necessary supplies and equipment.
• Observe safety protocols and assist with emergency procedures as needed.
• Participate in weekly team meetings to discuss operations.
• Assist in training new staff members on procedures.
• Provide feedback to management on guest experiences.
• Maintain accurate records of locker usage and inventory.
• Handle guest complaints in a professional and courteous manner.
• Stay informed about hotel programs and promotions to assist guests.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years of experience in a customer-facing role

Technical Skills

• Safety and hygiene practices
• Inventory management

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with laundry services: Familiarity with hotel laundry operations preferred.
• Certifications in hospitality training: Relevant certifications in service or hospitality training are beneficial.