Bill and Account Collector

Job Description

We're seeking a motivated Bill and Account Collector who will be responsible for managing overdue accounts, creating payment plans with customers, and ensuring all collection activities comply with industry regulations. This is a great opportunity for those who excel in communication and negotiation.

Responsibilities

• Execute outbound collections strategies and follow established procedures.
• Engage with customers to discuss account statuses and payment options.
• Utilize CRM software effectively for tracking customer interactions.
• Prepare reports on collection metrics and customer satisfaction.
• Participate in team meetings to share best practices and strategies.
• Conduct skip tracing as needed to locate customers who have relocated.
• Adhere to ethical collection practices and promote a positive company image.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Finance or Business is preferred

Experience

• 2+ years of experience in collections or customer service roles

Technical Skills

• Debt Collection Software

Soft Skills

• Problem Solving
• Empathy

Languages

• English: Fluent

Advantageous

• Certification in collections or credit management: Holding a recognized certification in debt collection practices.
• Experience with financial regulations: Understanding of compliance and regulatory aspects of collections.

Benefits

• Comprehensive health coverage
• Employees’ credit accounts
• Flexible working hours
• Wellness programs and incentives

Company Culture

• Diversity and Inclusion: Our company values diversity and strives to create an inclusive environment for all employees.
• Work-Life Balance: We promote a healthy balance between work responsibilities and personal life.
• Innovation: We embrace innovative solutions to improve our services and processes.