IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Miami. The ideal candidate will be responsible for troubleshooting technical issues, providing excellent customer service, and maintaining IT equipment. If you have a passion for technology and helping others, we want to hear from you!

Responsibilities

• Diagnose hardware and software issues for users.
• Support the onboarding process for new employees.
• Manage and prioritize multiple support requests.
• Ensure timely updates of software applications.
• Provide feedback to IT management on system improvements.
• Engage in continuous learning to stay current with technology trends.
• Assist in the development of disaster recovery plans.
• Provide escalated support for complex technical issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications are a plus

Experience

• 1+ years of experience in technical support or help desk roles

Technical Skills

• Active Directory
• VPN and Remote Access Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of best practices for maintaining IT security.
• Familiarity with IT asset management tools: Experience with tools for tracking and managing IT assets.

Benefits

• Comprehensive health and dental insurance
• Flexible work hours
• Employee discounts on services
• Access to training programs and workshops

Company Culture

• Diversity and Inclusion: We believe in creating a workplace that celebrates diversity and fosters inclusion.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.