IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Atlanta. The ideal candidate will assist in troubleshooting and resolving technical issues, providing top-notch support for our internal systems and users.

Responsibilities

• Respond to IT inquiries via phone, email, and in-person.
• Help users navigate software applications and resolve usability issues.
• Perform regular maintenance on IT equipment.
• Work with vendors for hardware and software procurement.
• Maintain an inventory of spare parts and equipment.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with database management systems: Basic knowledge of SQL and database interactions.
• Experience in a corporate environment: Prior experience in assisting users within a corporate setting.

Benefits

• Health insurance including dental and vision
• 401(k) with competitive employer matching
• Generous PTO and paid holidays
• Access to training resources and certifications

Company Culture

• Team Collaboration: Collaboration is at the heart of our culture, ensuring all voices are heard.
• Continuous Improvement: We are committed to continuous improvement through training and feedback.
• Community Engagement: We believe in giving back to our community and encouraging volunteerism among our team.