Cruise Consultant

Job Description

Join our team as a Cruise Consultant where you will assist clients in planning and booking their ideal cruise vacations. Your expertise will help guide clients through various options, ensuring they receive the best experiences tailored to their desires. This role requires excellent communication and sales skills, along with a genuine passion for travel.

Responsibilities

• Conduct post-travel follow-ups to ensure customer satisfaction and encourage repeat business.
• Provide information regarding cruise itineraries, destinations, and onboard experiences.
• Participate in training sessions to improve product knowledge and customer handling skills.
• Collaborate with team members to meet and exceed monthly sales targets.
• Maintain accurate and organized documentation of client interactions and bookings.

Requirements

Education

• Bachelor's degree in Hospitality or Sales is preferred

Experience

• 3+ years of experience in travel sales or customer service

Technical Skills

• Travel Agent Software

Soft Skills

• Interpersonal Skills
• Problem-Solving

Certifications

• American Society of Travel Advisors (ASTA) Certification

Languages

• English: Fluent
• French: Conversational

Advantageous

• Experience with corporate travel: Valuable for handling business-related cruise bookings.
• Experience managing group bookings: Ability to handle larger client groups for events or family travel.

Benefits

• Comprehensive health coverage and retirement plans
• Paid vacation and sick leave
• Discounts on cruises and travel services
• Opportunities for professional development

Company Culture

• Inclusivity: We embrace diversity and strive to create an inclusive workplace.
• Fun Environment: We believe in a fun, friendly atmosphere where employees feel valued and motivated.
• Professional Development: We encourage our team members to pursue growth opportunities through training and experiences.