IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will play a crucial role in maintaining and enhancing our IT infrastructure. You will troubleshoot hardware and software issues, provide technical support to staff, and ensure the smooth operation of IT systems. This role requires a proactive attitude and the ability to work effectively in a fast-paced environment, helping to resolve issues efficiently and improve system performance.

Responsibilities

• Assist with the deployment of new PCs and software upgrades.
• Ensure compliance with IT security policies and procedures.
• Provide after-hours support on a rotational basis as required.
• Collaborate with the IT team on ongoing projects and initiatives.
• Help troubleshoot remote access and connectivity issues for staff working from home.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications preferred

Experience

• 3+ years in an IT support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Teamwork
• Problem-Solving

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Awareness of security protocols and best practices for safeguarding IT resources.
• Scripting abilities (PowerShell/Bash): Experience with scripting for automation of routine IT tasks.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Flexible work hours with remote work options
• Professional development opportunities

Company Culture

• Innovation-Driven: We embrace new ideas and foster innovation in our work processes.
• Employee Wellbeing: We care for our employees’ well-being and maintain a healthy work-life balance.
• Open Communication: We maintain a culture of open communication and transparency among our team.