IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our dynamic IT department in Miami. The ideal candidate will have a passion for technology and strong problem-solving skills to provide top-notch support to our users. This role involves troubleshooting issues, maintaining IT infrastructure, and ensuring seamless operations across all systems.

Responsibilities

• Respond to user inquiries and provide effective solutions.
• Conduct training sessions for staff on IT best practices.
• Assist in the development of IT policies and procedures.
• Perform regular backup and recovery processes.
• Provide support for mobile devices and remote access solutions.
• Keep up to date with emerging technologies that can enhance IT services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Mac OS
• Software Troubleshooting

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of cloud computing platforms like AWS or Azure.
• Scripting skills: Basic scripting knowledge for automation tasks.

Benefits

• Comprehensive health benefits
• Flexible working hours
• Professional development opportunities
• Employee assistance program

Company Culture

• Inclusivity: We respect and value diversity, creating an inclusive work environment for all.
• Learning Environment: We encourage continuous learning and development through various training programs.