IT Support Specialist

Job Description

We are seeking an IT Support Specialist to provide top-tier technical support and exceptional service to our users in Boston. The ideal candidate should have a strong problem-solving mindset, capable of diagnosing issues and providing effective solutions in a fast-paced environment.

Responsibilities

• Provide technical support and guidance to users in a friendly manner.
• Ensure security measures are adhered to on all devices.
• Collaborate with team members to resolve issues swiftly.
• Manage backups and disaster recovery tasks.
• Train users on new technologies and tools.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years experience in technical support

Technical Skills

• Remote Desktop Software
• Software Installation

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Office 365 administration: Experience in administering Office 365 and troubleshooting its applications.
• Knowledge of cloud-based services: Experience working with cloud platforms such as AWS or Azure is advantageous.

Benefits

• Comprehensive healthcare package
• 401(k) with company contributions
• Flexible working hours
• Continual learning opportunities

Company Culture

• Aspiration: We strive to achieve excellence and continuously improve our processes.
• Community: Active community engagement and offering support are at our core.
• Open Communication: We foster an environment where open communication is encouraged for all.