Receptionist and Information Clerk

Job Description

Join our team as a Receptionist and Information Clerk! You will be responsible for greeting guests, answering inquiries, and performing essential administrative duties. We’re looking for someone who thrives in a fast-paced environment and is committed to delivering a great first impression.

Responsibilities

• Answer incoming phone calls and ensure messages are relayed appropriately.
• Direct guests to their desired locations within the facility.
• Provide check-in and check-out assistance for guests.
• Manage guest complaints with empathy and resolve issues promptly.
• Coordinate reservations and manage room assignments.
• Processing payments and maintaining financial records.
• Organizing and performing various administrative tasks as required.
• Ensure the reception area is welcoming and organized at all times.
• Deliver outstanding customer service at every interaction.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Hospitality Management is a plus

Experience

• 2 years of experience in a front desk or customer service role

Technical Skills

• Hotel Management Software
• Office Equipment

Soft Skills

• Multitasking
• Teamwork

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience in a fast-paced environment: Ability to thrive in a busy setting and manage high guest volumes.
• Cash handling experience: Familiarity with processing cash and credit transactions.

Benefits

• Comprehensive health benefits including dental and vision
• Generous 401(k) retirement plan with company match
• Flexible work schedules to promote work-life balance
• Training programs for personal and professional growth

Company Culture

• Innovation: Our environment encourages innovative ideas that contribute to improved services.
• Supportive Atmosphere: We foster a supportive atmosphere where each team member's contributions are valued.
• Commitment to Excellence: Our commitment to excellence ensures every guest has a memorable experience.