Guest Associate

Job Description

We are looking for a highly motivated Guest Associate to join our team in Orlando. In this role, you will be pivotal in providing exceptional customer service, welcoming guests, handling inquiries, and ensuring a positive experience during their visit. Your ability to stay calm under pressure and your passion for people will help create memorable moments for our guests.

Responsibilities

• Greet guests warmly and promptly address their needs.
• Provide detailed information about the services and amenities available.
• Assist in handling guest feedback and complaints with a professional demeanor.
• Ensure the guest area is always clean, organized, and inviting.
• Handle all payment transactions and maintain accurate financial records.
• Work in tandem with colleagues to optimize guest interactions.
• Market special deals and promotions when conversing with guests.
• Stay informed about product knowledge to educate guests.
• Facilitate prompt responses to guest requests and coordinate with relevant departments.
• Implement company standards to foster a welcoming environment.

Requirements

Education

• High school diploma or equivalent

Experience

• Prior experience in a similar customer service role is an asset.

Technical Skills

• CRM Software
• Cash Handling

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience working in a hotel or similar establishment: Demonstrated experience in a hospitality setting enhances suitability.
• Customer service certifications: Any certification relating to customer service will be beneficial.

Benefits

• Comprehensive health, dental, and vision plans.
• Generous PTO including holidays and sick leave.
• 401(k) with match and retirement planning assistance.
• Opportunities for professional development and training.

Company Culture

• Diversity and Inclusion: We are dedicated to creating a diverse workforce and value unique perspectives.
• Growth and Learning: We promote personal development and career growth opportunities for all employees.
• Work-Life Balance: We support a healthy work-life balance and flexible work arrangements.