Insurance Claims and Policy Processing Clerks

Job Description

We are seeking a dedicated Insurance Claims and Policy Processing Clerk. In this role, you will provide essential support to clients by managing their policy inquiries and claims. Your proactive approach will contribute to our clients' overall satisfaction and loyalty.

Responsibilities

• Respond to client inquiries regarding policies and claims with clarity.
• Maintain a systematic record of client interactions.
• Coordinate with other departments to resolve complex issues.
• Provide information on new products and services to clients.
• Monitor client feedback and relay suggestions to management.
• Compile reports on claims and policy statistics.
• Assist with training new staff on customer service protocols.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business or related field is a plus

Experience

• 2-3 years of experience in an insurance role

Technical Skills

• Insurance agency software
• Data entry proficiency

Soft Skills

• Team collaboration
• Customer-centric approach

Certifications

• State insurance license (preferred)
• Certified Insurance Service Representative (CISR)

Languages

• English: Fluent

Advantageous

• Experience in claims processing: Hands-on experience managing and processing insurance claims.
• Knowledge of various insurance products: Familiarity with different types of insurance policies and services.

Benefits

• Health, dental, and vision insurance coverage
• Generous leave policies
• Employee assistance programs
• Professional development opportunities

Company Culture

• Client-centric approach: We prioritize our clients' needs and satisfaction.
• Supportive leadership: Our management fosters an open-door policy for all employees.
• Adaptability: We thrive in a fast-paced environment and embrace change.