IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support, assisting users with hardware and software issues. Your role will involve diagnosing problems, providing solutions, and helping to maintain our IT infrastructure.

Responsibilities

• Manage user support requests, ensuring timely responses.
• Assist in troubleshooting and fixing network and connectivity issues.
• Collaborate with external vendors for specialized IT solutions.
• Participate in IT projects and implement new systems and technologies.
• Provide training for staff on software applications and workplace technology.
• Continuously improve IT support processes and documentation.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Relevant certifications are preferred

Experience

• 3-5 years of experience in IT support roles

Technical Skills

• Mac OS
• Network Security

Soft Skills

• Adaptability
• Problem Resolution

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ITIL practices: Knowledge of ITIL frameworks for IT service management.
• Experience with VoIP systems: Familiarity with Voice over IP telephone systems.

Benefits

• Comprehensive health, dental, and vision plans.
• 401(k) with generous employer match.
• Flexible hours and remote work options.
• Employee development programs.

Company Culture

• Continuous Improvement: We believe in continuous improvement and support ongoing learning.
• Team Spirit: We foster a team spirit that encourages fun and determination in achieving our goals.
• Community Engagement: We actively engage in community service and outreach programs.