IT Support Specialist

Job Description

As an IT Support Specialist in Chicago, you will play a vital role in providing technical support and assistance to end-users. This position requires a proactive individual with strong troubleshooting skills and a passion for tech to ensure optimal performance of IT systems.

Responsibilities

• Resolve user support issues efficiently, providing clear communication.
• Assist in software training sessions for employees.
• Document technical support processes and issues.
• Ensure up-to-date backups of critical systems.
• Coordinate with vendors for equipment repairs.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent field

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (PowerShell, Python): Familiarity with scripting for automation purposes.
• Previous experience in a help desk environment: Prior work in an IT help desk setting, providing user support.

Benefits

• Comprehensive health, dental, and vision plan
• Generous retirement savings plan
• Flexible work hours
• Support for continuous learning and certifications

Company Culture

• Open Communication: We promote an open-door policy for feedback and suggestions to enhance our workplace.
• Recognition & Appreciation: Employee contributions are acknowledged and rewarded to show value.
• Community Involvement: We encourage team members to participate in community service and outreach.