IT Support Technician

Job Description

We are seeking a skilled DevOps Engineer to enhance our development and operational processes in Seattle. The ideal candidate will have experience in cloud computing, CI/CD pipelines, and containerization technologies. You will play a crucial role in automating our software development processes and improving deployment speed.

Responsibilities

• Troubleshoot and resolve user issues related to desktop and mobile devices.
• Assist in the setup and configuration of new devices.
• Maintain an organized help desk ticketing system.
• Prepare reports on IT support activities and performance metrics.
• Engage in proactive monitoring and maintenance of IT systems.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Certifications in ITIL or related frameworks are preferred

Experience

• 3+ years of experience in desktop support or IT services

Technical Skills

• Active Directory management
• Troubleshooting software applications

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages like PowerShell or Python: Ability to automate tasks using scripts.
• Experience in project management practices: Experience in methodologies such as Agile or Scrum.

Benefits

• Comprehensive health plans, including dental and vision
• 401(k) retirement plan with employer contributions
• Generous vacation and PTO policies
• Support for continuing education and certifications

Company Culture

• Empowerment: We empower our employees to take ownership of their work and drive improvements.
• Growth Mindset: We believe in continuous learning and personal development.
• Community Involvement: Employees are encouraged to engage with and give back to the community.