E-Commerce Analyst

Job Description

The E-Commerce Analyst plays a pivotal role in analyzing and enhancing the performance of our online store. You will combine analytical and creative skills to drive sales, improve customer engagement, and optimize the user experience.

Responsibilities

• Identify and define key performance indicators (KPIs) to measure the success of e-commerce initiatives.
• Create and maintain dashboards that visualize performance metrics.
• Work with marketing teams to ensure alignment between website features and marketing campaigns.
• Use customer feedback to improve the online shopping experience.
• Collaborate with IT to troubleshoot website issues for optimal performance.
• Stay updated on competitor strategies and market dynamics to inform e-commerce strategy.

Requirements

Education

• Bachelor's degree in Computer Science, Business, Marketing, or a related field
• Master's degree in Marketing or Business Analytics preferred

Experience

• 3-5 years in e-commerce analysis or related field.

Technical Skills

• Adobe Analytics
• Excel

Soft Skills

• Problem Solving
• Project Management

Languages

• English: Fluent

Advantageous

• Experience with CRM Tools: Familiarity with customer relationship management software for tracking customer interactions.
• Experience with UX/UI Design: Understanding of user experience principles for enhancing online interfaces.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible working hours.
• Remote work options available.

Company Culture

• Innovation: We embrace new ideas and encourage creativity while pushing the boundaries of what’s possible.
• Growth Opportunities: We believe in the continuous professional development of our team members.