IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Chicago team. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing technical support to employees, and maintaining system security. This role requires proficiency in various operating systems and strong problem-solving skills.

Responsibilities

• Troubleshoot and resolve hardware and software problems in a timely manner.
• Install and configure computer systems and applications.
• Assist in maintaining the organization's IT infrastructure.
• Provide training and support to employees on IT tools and resources.
• Coordinate with vendors for IT-related services and support.
• Participate in IT projects to improve system performance.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• ITIL Certification is preferred

Experience

• 3+ years of experience in IT support or related roles

Technical Skills

• VoIP Systems
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiar with cloud computing services like AWS or Azure.
• Scripting Skills: Knowledge of scripting languages like Powershell or Bash.

Benefits

• Competitive salaries plus bonuses
• Health insurance, dental care, and vision benefits
• Flexible work schedule with options for remote work
• Tuition reimbursement program

Company Culture

• Diversity and Inclusion: We are committed to diversity and strive to create an inclusive environment where everyone feels valued.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Empowerment: Employees are encouraged to take ownership of their work and make decisions.