IT Support Technician

Job Description

As an IT Support Technician in Atlanta, you will be the first point of contact for internal teams seeking technical support. You'll assist with troubleshooting hardware and software issues, providing efficient solutions that ensure operational continuity. We're looking for someone with a knack for problem-solving and a passion for technology.

Responsibilities

• Assist users with desktop support for Windows and Mac operating systems.
• Manage user accounts, permissions, and access privileges.
• Monitor and manage IT assets to ensure optimal performance.
• Create documentation for IT procedures and user manuals.
• Stay updated on the latest technology trends to improve service quality.

Requirements

Education

• Associate's degree in Computer Science or IT related field
• Bachelor's degree preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Mac OS
• Router and Switch Configuration

Soft Skills

• Time management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Cisco Certified Network Associate (CCNA): Certification demonstrating networking expertise.
• Experience with cloud services (AWS, Azure): Hands-on experience managing cloud-based systems.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) retirement plan with competitive matching
• Paid vacations and flexible work hours
• Access to training programs and workshops

Company Culture

• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace.
• Work-Life Balance: We understand the importance of balancing work and personal life.
• Community Engagement: We actively participate in community service and outreach programs.